Terms & conditions

Terms & conditions

The following conditions are extremely important, therefore read them carefully. If you have any query's you should contact our Reservations Consultants on info@salmatours.com. By booking with Salma Tours & Travel you confirm that you understand and agree to be bound by these Terms & Conditions.


In these Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Additionally, in these Booking Conditions references to “we”, “us”, “our” refer to our company ; Salma Tours & Travel Jordan.


By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:


· he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;

· he/she consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);

· he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.



Company Name:

Salma Tours & Travel is a licensed Inbound Tour Operator in Jordan and is registered with the Ministry of Tourism and Antiquities N° 100341336 and Jordan Tourism Board. It is also a member of the Jordan Society of Tourism and Travel Agents (JSTA) N° PETRAB 2010891.  



Booking and Paying for Your Arrangements:

A booking is made with us when you pay us a deposit (or full payment if you are booking within 20 days of arrival to Jordan ) and we issue you with a booking confirmation.

Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.

The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 20 days prior to scheduled arrival to Jordan- unless otherwise stated. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in the Cancellation Policy, will become payable.




After sending you the confirmation of agreed services for your tour, we will require a 30% deposit in order to secure your booking. Salma Tours & Travel accepts credit card payments via our secure website, or by wiring transfer to our bank account. The balance amount of the services cost TO be settled 20 days prior to arrival to Jordan by credit card (Visa, Master Card )

  • In case of using credit card for invoice settlements, an additional of (3%) to be added to the guests' invoice amount.



Children Policy :

Although individual hotel policies toward children age who sharing parent’s room may vary, but at the same time most hotels have a maximum age of children around 11 years old, please find the following terms:

  • Children of 12 years and above, consider as adults according to the tour price and hotels' rooms
  • Children 5 -11: 50% discount when sharing parent’s room .
  • Children under 5 years old: Free of charge.sharing parent’s room  (no extra bed). 25% supplement when using an additional bed requested and added to the parent’s room.
  • When there are more than two children in the family, they must be accommodated in a separate room; according to the hotels' policies.


Travel and Medical Insurance:

Travel and Medical Insurance is not included in our tours. We advise all our customers to get travel and medical insurance prior arrival in jordan.


Tour and Transfer Notes:

For the “Driver-Only” trip options, please be aware no guide is provided. The driver is not allowed to accompany the clients into the sites or give any explanation in or around the official tourist sites.

Guides with languages other than English may be at a supplement. Please check with us.

When crossing the land borders into Jordan, occasionally the Israelis close Allenby Bridge early. This is in special circumstances and is often unannounced; it happens a couple of times a year. It is possible if this happens, to travel via Jordan Valley Crossing which is 90 minutes north of Allenby/ King Hussein Bridge.


Cancellation & Refund policy

Cancellation fees for agreed services will normally be charged according to the following period scale:

*From the date of the fixed booking until 60 days before your arrival : Cancellation fee 10 % 

*59 days until 30 days before your arrival : Cancellation fee 20%
*29 days until 15 day before your arrival : Cancellation fee 50%
*14 days until 04 day before your arrival : Cancellation fee 75%

*03 days until 00 day before your arrival : Cancellation fee 100%


  • No refund will be made for any accommodation, transportation, sightseeing, meals or service not utilized by any person after the tour has begun.
  • we will issue any refund within 15-20 working days
  • the refund will be transferred in the same method we receive the payment (for example if you send us the payment by bank wire we send the refund by bank wire ).
  • Please note that any transfer fees will be deducted from the refund amount



In the unlikely event that you are disappointed with your hotel accommodation, transportation and any other service Please contact our team while you are in Jordan, and we will take action immediately, because matters are most easily resolved on the spot where Salma tours representative can see and understand the exact nature of the problem you have.