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Terms and Conditions

Salma Tours is keen to follow up on all things related to the service in terms of quality and excellence and efficiency, also keen on sincerity and honesty through dealing.
Salma tours is licensed and authorized by the Ministry of Tourism and archeology and ensured from the International Housing Bank


GENERAL BOOKING TERMS AND CONDITIONS :

The following conditions are extremely important, therefore read them carefully. If you have any query's you should contact our Reservations Consultants on: info@salmatours.com. By booking with Salma tours you confirm that you understand and agree to be bound by these Terms & Conditions.

1. DESCRIPTION OF SERVICE
Salma Tours act as intermediate between hotels services and users to provide you with the best rates available at Jordan hotels. Our services are based on information provided by hotel's websites, brochures and fact sheets. Although we do our best to ensure that all information is accurate, yet we cannot guarantee that all information is comprehensive and error-free, nor we can be held for non delivery of information.

2. PERSONAL PRIVACY
Your privacy is important to us and we make every effort to ensure that your privacy is respected at all times.

3. BOOKING PROCEDURE
Complete the on-line booking form and provide us with the required amount of money which will guarantee your booking.

If we do not confirm the booking it means that the reservation has not been made. Please carefully check the details on your booking information and all other documentation and inform us immediately of any errors. We do not accept liability for any errors not notified to us within 24 hours of the date of booking and it may not be possible to make corrections at a later stage.

4. BOOKING CONFIRMATION
The Booking Confirmation must be given to the hotel at check-in. Failure to produce the confirmation at check-in may result in the hotel not honoring your reservation. Cancellation of a booking will immediately invalidate the confirmation.

5. RATES
All rates are in US Dollars and include Buffet Breakfast or Continental Breakfast (according to hotel policy).

6. PAYMENT
upon reservation 30% of payment is required at the time of booking. To confirm you booking and the rest of the amount will be paid upon arrival.


7. HOTEL CATAGORIES & ROOM TYPES
Facilities, photos and images can be an indicative and/or generic representation of our product. In case of room types, it's important that you are aware of the exact room type booked. Salma Tours makes every effort to ensure that facilities, and images used are indicative of the product being sold and are up-to-date, however we cannot guarantee their accuracy.
Star rating and Quality of accommodation: Salma Tours considers the rating of the Jordan Hotel Association. The application of star rating may differ from one country to another and should not be relied upon alone to indicate the quality of accommodation. The type and room size provided by hotels (such as single, double) may also vary from one country to another. It is up to you to check the type of the accommodation and services provided by each hotel meets your needs. An example of each room type is outlined below and these are guidelines only:
TWIN ROOM: Accommodation for two adults in a room with two beds.
DOUBLE ROOM: Accommodation for two adults in a room with one bed or sometimes two beds made up as one.
SINGLE ROOM: Accommodation for one adult in a room with one or two beds.

8. CHILDREN POLICY
It is important to check regarding children policies per hotel. Some hotels allow one child sharing parent's room from while others allow two. Also age of children vary from one hotel to another. Some hotels grant children stay at 50% of the adult price. Exact prices will be confirmed at the time of booking / request. At some hotels children are granted 50% off meals while other hotels charge flat rate for meals. Also hotels may apply restricted access times for children into leisure facilities. Kindly ask for all needed details at the time of booking.
NOTE: Children accommodation arrangements, meals, other are not included within the room rate. Child shares room WITHOUT EXTRA BED. If extra bed is needed, then the room rate is based on a TRIPLE ROOM.
Children Breakfast Supplement:
- at 5 Star Hotels: USD 15.00 per breakfast per child
- at 4 Star Hotels: USD 12.00 per breakfast per child
- at all other hotels: USD 8.00 per breakfast per child
For more information on child policy contact us on mailto:Info@salmatours.com.

9. CANCELLATION / CHANGES BY YOU
Cancellation / Changes Charges
Cancellation Fees More than 30 days prior to arrival:
Cancellation fee equal to 10% of the value of the entire booking
15 - 29 days prior to arrival:
Cancellation fee equal to 20% of the value of the entire booking
4 - 14 days before arrival:
Cancellation fee equal to 50% of the value of the entire booking
3 days to day of arrival:
Cancellation fee equal to 100% of the value of the entire booking

Amendment Fees USD 10.00 per change after confirmation is done

10. CHANGES OR CANCELLATION BY US
We reserve the right to make changes or cancellations after the booking at any time, although we will try not to make a major change or cancel the booking within 72 hours of the arrival date, except by reason of force majeure. If we have to make a major change to your arrangements after booking we will offer you the option of accepting the change or canceling the booking and receiving a full refund paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.

11. SPECIAL REQUIREMENTS
In case you need special requirements, fill out all needed services in the booking. Note that special requirements are NOT included in the room rate. We will inform you of extra charges of special requirements if any within 24 hours from the date of booking.

12. EARLY MORNING ARRIVAL
The majority of hotels check-in guests after 12:00 noon. Arriving earlier that 12:00 am may result in not having your room ready. It is important to inform us so that the hotel will be informed. Arriving very late night, early morning will result in charging you an extra night so that you guarantee your room upon arrival; ie:
Arrival Date: Jan 10th 07
Departure Date: Jan 12th 07
Arrival Time: 02:00 am
No. of Room Nights: THREE (since we have to reserve the room on the 9th to
guarantee that your room is ready upon check-in, otherwise you will have to wait until
after 12:00 noon)

13. FORCE MAJEURE
Force Majeure means any event which we or the supplier of the service could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure.

14. MEDICAL PROBLEMS
If you have any medical problems or disability which may affect your stay you must advise us before booking giving full details where he/she will advice you on your best interests if your selected hotel is unable to properly accommodate your particular needs. Also you can fill out in the booking form what requirements you might need.

15. COMPLAINTS
In the unlikely event that you are disappointed with your hotel accommodation, transportation and any other service you can easily contact our team, and we will take it in consideration.

 

Salma Tours
Tel. 00962 3 2159090
Fax. 00962 3 2159091
Mobile. 00962 7 79217961

P.o. Box: 165,Tourist Street
71810 Petra , Jordan
 

       
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